People that run courier companies can make a mistake if they don’t think about how they’re going to put a new program into place after buying it. Even if you’ve bought the absolute best courier delivery software that is on the market, if you don’t have a solid plan for implementing it, you could actually find the transition loses you business instead of building it. The best way to avoid this it by planning out, step by step, the way that you are going to implement that new software.
The first step of your plan should always be how you’re going to test the new program. Whether your implementation involves installing the new software on your existing hardware or implementing a whole new system, you should always test this out on a limited basis before you go system wide. If you plan for this, you can catch any problems long before they’ve reached an uncontrollable scale.
When you’re planning on implementing new software, planning your training program might be the most important step of all. It’s pretty safe to say that if your employees don’t understand the new program inside and out, that you’re going to have a disaster of a launch. Be sure to include enough time to provide thorough training to all employees on the new system before it goes live.
You also have to plan for how you’re going to let your customers know about the change. Almost every courier software option that is out there includes elements that are for your customer’s use, such as their tracking or order placement systems. If those are changing, you have to be sure to let the customers know well in advance. Changing things on customers without warning them is a sure way to see customer satisfaction plummet into the basement.
Finally, you have to think about how you’re going to use that new software to promote your business. People are always shopping for courier companies, and when they do, they want to be able to compare the various features and services that their options are going to be able to offer them. Therefore, you need to make sure that update your website and your marketing material to reflect the best features of your new software. That can help pull you ahead when prospective clients are out shopping for their new courier company, and they see that you offer GPS tracking and real time POD when your competitor does not.